Terms of service
Terms of Service
Last Updated: October 23, 2026
Welcome to Sunteclab.
These Terms of Service describe the rules that apply to access to and use of the Sunteclab website, products, and services. Website use is subject to the provisions that apply to such use. When you place an order, the purchase terms and any purchase contract are determined by the information shown during checkout, order-related communications, these Terms to the extent applicable, and applicable law.
These Terms apply to all visitors, customers, and users who access or use www.sunteclab.com.
If you do not agree with these Terms, please discontinue use of our website.
Store Information
Sunteclab is an independently operated online retail store offering women’s fashion products, including dresses and occasion-ready styles.
Website
www.sunteclab.com
Email
hello@sunteclab.com
Phone
+49 3521 41110
Business Address
Eiligstr. 2, Meißen, 01662, Germany
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CET/CEST (Germany local time)
Saturday support availability is not specified in our current published hours.
Sunday: Closed
Electronic Communications
By using our website, you agree that Sunteclab may communicate with you electronically regarding orders, account information, customer support requests, shipping updates, and other service-related matters.
Marketing communications will only be sent where permitted by applicable laws and, where required, with appropriate consent. If promotional emails are sent, use the unsubscribe mechanism provided in those emails or contact us to request that marketing messages stop.
Account Responsibility
If an account feature is available and you create an account with Sunteclab, you are responsible for maintaining the confidentiality of your account information and ensuring that the information provided is accurate and current.
You agree to notify Sunteclab promptly if you become aware of unauthorized access or security concerns relating to your account.
Product Information
We make reasonable efforts to ensure that product descriptions, images, sizing information, pricing, and availability displayed on our website are accurate and up to date.
However, minor variations may occur due to differences in device displays, screen settings, manufacturing processes, or other circumstances beyond our reasonable control.
Sunteclab reserves the right to correct errors, update product information, modify product details, or adjust availability when necessary.
Pricing and Payment
Please review the product prices, currency, shipping information, taxes, fees, and order total presented during checkout before submitting your order. The treatment of taxes, customs duties, import charges, and other fees may depend on the delivery destination and applicable law. Some destination-related duties, taxes, or import charges may be assessed by authorities or carriers separately from amounts collected at checkout, where permitted by applicable law. Any amounts collected by Sunteclab will be presented as part of the order information before you place the order where required. You are responsible for reviewing the information provided for your destination before completing the purchase. Nothing in these Terms authorizes a charge that is prohibited by applicable law.
Orders are processed after successful payment authorization.
If payment cannot be successfully authorized or completed, Sunteclab may delay processing or cancel the order.
Payment processing is handled through the payment services made available at checkout. The handling of payment data depends on the applicable payment service and its integration. Customers should review the relevant provider information; Sunteclab does not ask customers to send full card details or security codes by email.
Order Acceptance and Contract Formation
Submitting an order through our website represents your request to purchase selected products from Sunteclab.
An automated order confirmation email acknowledges receipt of your order request but does not necessarily constitute acceptance of the order. Whether that confirmation also constitutes acceptance, and when a purchase agreement is formed, depend on the wording shown during checkout, the communications sent in connection with the order, and applicable law. Please review the information shown during the ordering process and in any order-related communications. Nothing in this clause overrides mandatory legal rules governing contract formation.
To the extent permitted by applicable law, Sunteclab may refuse an order before a contract is formed or take appropriate action where a lawful basis exists, including situations involving:
- Suspected fraudulent or unauthorized transactions
- Incorrect pricing or product information
- Product availability limitations
- Technical errors affecting the ordering process
- Violation of these Terms
If an order is lawfully cancelled after payment has been received, any amount refundable under applicable law will be returned to the original payment method unless another method is required or permitted by law. We will communicate the cancellation to the customer using the contact details associated with the order. Nothing in this clause permits cancellation of an already binding contract without a lawful basis or limits any consumer right to performance, withdrawal, termination, or refund. Refund handling is also subject to applicable law and the Return & Refund Policy.
Promotions and Discounts
Promotional offers, discount codes, and special campaigns may be subject to additional terms and conditions.
Sunteclab reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.
Shipping and Delivery
Shipping methods, processing times, delivery estimates, and related information are described in our Shipping Policy.
Delivery times may vary depending on destination, carrier operations, holidays, weather conditions, and circumstances beyond Sunteclab's reasonable control.
Returns, Refunds, and Consumer Rights
Returns, refunds, cancellation rights, and applicable consumer protections are governed by our Return & Refund Policy and applicable laws.
Nothing in these Terms limits or excludes mandatory consumer rights available under applicable legislation, including European consumer protection requirements.
Warranty and Legal Guarantees
Nothing in these Terms affects your statutory rights regarding defective products, legal guarantees, or consumer protection requirements applicable under the law.
Intellectual Property
Website content available on www.sunteclab.com, including text, images, logos, graphics, designs, product photographs, and other materials, may be protected by intellectual property laws. Rights in individual materials belong to Sunteclab or the relevant rights holder. You may not assume that a particular item of content is owned by Sunteclab or reuse third-party material without authorization.
You may not copy, reproduce, modify, distribute, publish, or use website content for commercial purposes without prior written authorization.
User Conduct
When using our website, you agree not to:
- Use the website for unlawful purposes
- Attempt unauthorized access to our systems or services
- Interfere with website security or operation
- Submit false, misleading, or fraudulent information
- Violate applicable laws or regulations
Third-Party Services
Our website may use third-party services, including payment providers, shipping providers, analytics providers, and other service partners necessary to operate our business.
These third-party services operate independently and may have their own terms and privacy policies.
Sunteclab is not responsible for the independent operation of third-party services except where liability cannot be excluded under applicable law.
Force Majeure
Sunteclab is not responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, transportation interruptions, technical failures, labor disputes, customs delays, or government actions.
We will make reasonable efforts to minimize the impact of such events.
Limitation of Liability
Any limitation of liability under these Terms applies only to the extent permitted by applicable law. Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded or restricted, including mandatory consumer rights and any liability that applicable law requires to remain with the seller.
Governing Law
These Terms of Service are governed by the laws of Germany.
Mandatory consumer protection laws applicable in your country of residence remain unaffected.
Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, business practices, or legal requirements.
Updated Terms will be posted on this page with a revised effective date.
Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain valid and effective to the extent permitted by applicable law.
Contact Us
For questions regarding these Terms of Service, please contact us:
Sunteclab
Email
hello@sunteclab.com
Phone
+49 3521 41110
Business Address
Eiligstr. 2, Meißen, 01662, Germany
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CET/CEST (Germany local time)
Saturday support availability is not specified in our current published hours.
Sunday: Closed
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