Privacy policy

Privacy Policy

Last Updated: October 23, 2026

At Sunteclab, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, process, store, and protect personal data when you visit, interact with, or make purchases through our website.

This Privacy Policy applies to personal information collected through:
www.sunteclab.com

Who We Are

Sunteclab is an independently operated online retail store offering women's fashion products.

Our online store is operated on Shopify. Shopify provides the e-commerce platform used to display products, manage checkout, and support order processing. Shopify may process personal information in connection with these functions in accordance with its own privacy terms and the applicable arrangements for the service.

For privacy questions and requests, you can contact Sunteclab using the contact details below.

Website
www.sunteclab.com

Email
hello@sunteclab.com

Phone
+49 3521 41110

Business Address
Eiligstr. 2, Meißen, 01662, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CET/CEST (Germany local time)
Saturday support availability is not specified in our current published hours.
Sunday: Closed

Information We Collect

We may collect personal information that you provide when you:

  • Place an order through our website
  • Create an account or provide customer information
  • Contact our customer support team
  • Subscribe to marketing communications where available
  • Submit information through website forms or other interactions

The types of personal information we may collect include:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order details and purchase history
  • Payment-related information processed through third-party payment providers

Payment information is handled through the payment services made available at checkout. The information collected and processed, and whether any payment data is retained by a provider or the store, depends on the payment service and its configuration. Customers should not send full payment-card details or security codes to us by email.

We may also automatically collect certain technical information when you visit our website, including:

  • IP address
  • Browser type and device information
  • Pages visited and website interaction data
  • Cookie and analytics information
  • Website usage information

How We Use Your Information

We may use personal information for the following purposes:

  • Processing, fulfilling, and delivering customer orders
  • Sending order confirmations, shipping updates, and service notifications
  • Providing customer support and responding to inquiries
  • Processing payments and verifying transactions
  • Preventing fraud, unauthorized activities, and security risks
  • Improving our website, products, and customer experience
  • Sending marketing communications where you have provided consent
  • Complying with legal, accounting, tax, and regulatory obligations

Legal Basis for Processing Personal Data

Where the General Data Protection Regulation (GDPR) applies, the legal basis for a particular use of personal data depends on the purpose and circumstances of the processing. In general:

  • Order placement, payment coordination, fulfilment, delivery, and order-related customer service are processed where necessary to take steps at your request or perform the purchase contract.
  • Invoices, accounting records, tax records, and other records required by law are processed to comply with applicable legal obligations.
  • Fraud prevention, website and account security, handling misuse, and protecting legal claims may be based on our legitimate interests, where those interests are not overridden by your rights and interests.
  • Website analytics, non-essential cookies or similar technologies, and marketing communications are based on consent where consent is required by applicable law. Where a different lawful basis is relied upon for a particular activity, that basis and any applicable right to object will be assessed under the law that applies.

The actual processing activities and legal bases depend on the services and features in use and the circumstances of your interaction with the store. This general description does not mean that every listed activity or technology is used or that any particular analytics, advertising, or marketing tool is enabled.

Information Needed to Complete an Order

Certain information, such as the contact, billing, shipping, and order details needed for a transaction, may be necessary to enter into or perform a purchase contract. If you do not provide information needed to process or deliver an order, we may be unable to complete that transaction. Information required by applicable accounting, tax, or other laws may also be needed to meet legal obligations. The specific information required depends on the transaction and the law that applies.

We use Shopify to operate the online store. For a purchase, relevant information may also be shared with the payment service associated with the method selected at checkout and with the delivery provider needed to ship the order. Other providers, such as customer-communication, analytics, advertising-measurement, or cookie-preference services, process personal information only where the relevant service is enabled and used. The particular provider and information involved depend on the service and transaction. Please review the applicable provider privacy information where it is made available.

Sharing Your Information

Personal information may be disclosed to service providers and other recipients where necessary for the purposes described below and where a lawful basis exists. Depending on the services used and the laws applicable to you, certain advertising-related disclosures may be treated as a “sale” or “sharing” of personal information and may give you additional choices or rights.

Depending on the laws that apply to you and the technologies actually used by the store, you may have the right to opt out of the sale or sharing of personal information or its use for targeted advertising. To submit a privacy opt-out request, email hello@sunteclab.com with the subject line “Privacy Opt-Out Request” and describe your request. We will review and respond in accordance with applicable law, including any applicable verification and response requirements. This email contact does not mean that a separate online opt-out control is currently available and does not replace any online control or other specific method that applicable law requires for the processing actually carried out. If applicable law requires an additional mechanism for our actual practices, that mechanism must be provided and clearly identified on the website.

We may share personal information with the following categories of recipients when necessary for the purposes described in this policy and where a lawful basis exists:

  • Shopify, which provides the e-commerce platform used to operate the store;
  • The payment service associated with the payment method selected at checkout, to process payments and related transaction checks;
  • Shipping or delivery providers, to deliver orders and provide shipment updates;
  • Customer communication or support providers, if used to manage messages and requests;
  • Analytics, advertising-measurement, or cookie-preference providers only where those services are enabled and used.

The specific payment and delivery providers may vary by transaction and destination. Each provider may process information under its own privacy terms and applicable legal obligations. Where applicable law requires safeguards for personal information, appropriate safeguards must apply.

We may also disclose personal information where required by law, legal proceedings, government requests, or to protect our rights, security, and legitimate business interests.

International Data Transfers

Some service providers may process personal information in countries other than the country where you live. Where applicable data protection law requires safeguards for an international transfer, appropriate safeguards must apply to that transfer. The locations and safeguards depend on the services used and the relevant legal requirements.

Your Privacy Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

  • The right to access your personal information
  • The right to request correction of inaccurate information
  • The right to request deletion where applicable
  • The right to restrict or object to certain processing activities
  • The right to request data portability where applicable
  • The right to withdraw consent where processing is based on consent
  • The right to lodge a complaint with the competent data protection supervisory authority, where this right applies
  • Where provided by applicable law, the right to opt out of the sale or sharing of personal information or its use for targeted advertising

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out on the basis of consent before the withdrawal. Depending on the applicable law and circumstances, you may also have the right to object to certain processing or to request that we stop using personal information for particular purposes.

To exercise a privacy right that applies to you, or to ask questions about how your information is handled, please contact us at: hello@sunteclab.com. Please describe your request clearly. We will review and respond to requests in accordance with the laws that apply to the request. We may need additional information to identify the relevant records or verify a request where permitted or required by law.

Cookies

Our website and its service providers may use cookies and similar technologies. The specific cookies and similar technologies in use can depend on the store functions and integrations active at a given time.

Depending on the technologies enabled, cookies or similar technologies may be used for:

  • Essential website operation and checkout functionality
  • Analytics and performance measurement
  • Remembering customer preferences
  • Marketing activities where permitted by applicable law

Essential cookies may be needed for core website functions such as the shopping cart and checkout. Non-essential cookies and similar technologies, including analytics or advertising technologies, are used only where enabled and subject to any consent required by applicable law. The cookie options and controls available to you depend on the website’s current configuration and your location. If a cookie preference tool is presented on the website, you can use it to manage the choices it provides. You may also manage or delete cookies through your browser settings, although disabling some cookies may affect website functionality. Browser settings may not replace any consent or opt-out mechanism required by law. If you have a question about cookie choices, contact hello@sunteclab.com. Emailing us does not itself change cookie settings stored in your browser.

Data Security

We seek to use reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. No method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations and the need to establish, exercise, or defend legal claims. We do not state a single retention period for all data because the period depends on the data category, the reason it was collected, and the law that applies. The criteria used include:

  • Order, transaction, invoice, accounting, and tax records: retained for the period required by applicable commercial, accounting, tax, and other record-keeping laws.
  • Customer-service correspondence, return requests, and dispute records: retained while the request or dispute is being handled and for a reasonable period afterwards where needed to document the outcome or address potential legal claims, subject to applicable law.
  • Marketing subscription and consent records: retained while the subscription remains active and as needed to record consent, manage opt-outs, and demonstrate compliance with applicable law.
  • Technical, security, and website usage records: retained according to their operational or security purpose and the configuration of the services actually used, and deleted or anonymized when no longer needed, subject to any applicable legal requirement.

The retention period for each record depends on its purpose, the services involved, and applicable legal obligations. When personal information is no longer needed, it is deleted or anonymized where appropriate and legally permitted. Some records may need to be retained for longer periods to meet legal obligations or resolve disputes.

Automated Decision-Making and Profiling

Whether automated decision-making or profiling is used depends on the systems and services active in connection with the store. Where such processing takes place and applicable law requires disclosure, we will provide the information required by law, including meaningful information about the logic involved and the significance and expected consequences for the individual. You may contact us using the details below to ask whether such processing applies to your information.

Children's Privacy

Our website is intended for a general audience and is not directed toward children.

Our website is not intended to solicit personal information from children where collection would be prohibited by applicable law. The age threshold and any parental-consent requirements depend on the laws that apply to the individual and the relevant processing. If you believe a child has provided personal information to us, please contact us so we can review the request and take appropriate action where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page with a revised effective date.

Contact Us

For questions regarding this Privacy Policy or your personal information, please contact us:

Sunteclab

Email
hello@sunteclab.com

Phone
+49 3521 41110

Business Address
Eiligstr. 2, Meißen, 01662, Germany

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CET/CEST (Germany local time)
Saturday support availability is not specified in our current published hours.
Sunday: Closed