Shipping policy
Shipping Policy
Last Updated: October 23, 2026
Thank you for shopping with Sunteclab.
This Shipping Policy explains how Sunteclab processes, ships, tracks, and delivers orders placed through www.sunteclab.com. It provides important information regarding order processing times, delivery estimates, shipping costs, tracking, cancellations, and other delivery-related matters.
Order Processing and Handling Time
Orders are generally processed within 1–3 business days after successful payment authorization and order confirmation. This is the handling period before dispatch and is separate from carrier transit time.
For this policy, business days are Monday through Friday, excluding German public holidays.
Order Cut-Off Time
The order cut-off time is 6:00 PM CET/CEST (Germany local time). Orders placed after 6:00 PM CET/CEST, or on a Saturday, Sunday, or German public holiday, will begin processing on the next business day. Orders placed before the cut-off time are not guaranteed to ship on the same day.
During periods of high demand, promotional campaigns, holidays, or unexpected operational circumstances, processing times may be extended. If a significant delay affects your order, Sunteclab will provide reasonable notice where appropriate.
Shipping Destination
Sunteclab currently ships orders to destinations for which shipping is available at checkout.
Shipping availability may depend on your delivery address, product availability, and the shipping options provided at checkout.
Transit Time (Carrier Delivery Estimate)
After the order has been processed and dispatched or handed over to the carrier, the general estimated transit time is 6–9 business days for destinations where shipping is available. This estimate covers the carrier transit period only and does not include the separate 1–3 business-day handling period.
For purposes of this estimate, “business days” means Monday through Friday, excluding German public holidays. This defines the counting basis for the published estimate; it does not mean that every carrier operates or delivers on every such day. Actual carrier operating and delivery days may vary by destination and carrier, including whether deliveries occur on weekends or public holidays. The stated 6–9 business-day range is a general estimate. Actual transit times may vary by destination and carrier.
The handling period and transit period are calculated separately. Based on these estimates, the combined handling and transit periods amount to approximately 7–12 business days after an order enters processing; this is an estimate, not a guaranteed delivery timeframe. The total calendar time from order placement to delivery may be longer because of the order cut-off, weekends, German public holidays, carrier schedules, weather conditions, transportation interruptions, customs procedures where applicable, or other circumstances beyond Sunteclab’s reasonable control.
Shipping Costs
Sunteclab offers free standard shipping to all destinations for which shipping is available at checkout.
Shipping Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
If you notice an error in your shipping address, please contact Sunteclab as soon as possible. We will make reasonable efforts to assist with corrections before the order is dispatched.
Once an order has been shipped, address changes may no longer be possible. If you notice an error, contact us promptly. We will explain any available options based on the shipment status and applicable consumer rights; no additional fee is promised or imposed by this policy unless it is disclosed to you and lawfully applicable.
Order Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact Sunteclab as soon as possible. We will make reasonable efforts to process cancellation requests before dispatch.
Once an order has been shipped, cancellation requests will be handled according to our Return & Refund Policy and applicable consumer protection laws.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information where available.
You may use the tracking details provided to monitor shipment progress through the relevant carrier's tracking system.
Delivery Delays
Although Sunteclab makes reasonable efforts to ensure timely delivery, delays may occasionally occur due to circumstances outside our reasonable control.
Such circumstances may include carrier delays, severe weather, transportation interruptions, public holidays, technical issues, strikes, customs procedures where applicable, or government-related actions.
Sunteclab will provide reasonable assistance and cooperate with customers and shipping providers to help resolve delivery-related issues.
Lost or Missing Packages
If tracking information indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, or possible delivery locations.
You may also contact the shipping carrier for additional information or to request an investigation.
Sunteclab will review the circumstances and provide reasonable assistance based on available tracking information, carrier investigation results, applicable laws, and consumer protection requirements.
Damaged Items During Delivery
If your order arrives damaged, please contact Sunteclab as soon as reasonably possible after delivery so we can help assess the issue. This request is intended to help us resolve delivery problems promptly and does not limit any mandatory statutory rights or remedies.
Please provide photographs of the damaged item and the external packaging to help us evaluate the issue.
After reviewing the provided information, Sunteclab will work with you to determine an appropriate resolution in accordance with applicable laws and our policies.
Undeliverable and Returned Packages
If a package cannot be delivered and is returned to Sunteclab by the carrier, we will contact you regarding available options.
If a package is returned because delivery could not be completed, please contact us to discuss the available options. Any proposed reshipment charge or other cost will be explained before it is incurred and will be applied only where lawful and applicable.
Refunds, replacements, or reshipment arrangements will be handled according to our Return & Refund Policy and applicable consumer protection laws.
Consumer Rights
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights available under applicable laws, including rights provided under European consumer protection legislation.
Contact Us
For shipping-related questions, please contact us:
Sunteclab
Email
hello@sunteclab.com
Phone
+49 3521 41110
Business Address
Eiligstr. 2, Meißen, 01662, Germany
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM CET/CEST (Germany local time)
Saturday support availability is not specified in our current published hours.
Sunday: Closed
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